Returns, Refunds and Shipping Policy

 

Get to know our policies on shipping and returns below.

 

Shipping within the U.S.

 

How much does shipping cost?

We offer free shipping within the US on orders over $55. If you live outside of the US, please see our section below on international shipping.  

 

How fast is your U.S. shipping?

Orders are typically shipped within 2 business days of purchase from our warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 2 to 4 business days from its ship date, or 2-4 weeks if you are located in Hawaii or Alaska. For  international shipping times, please see our international shipping information below.  

If you need your item(s) sooner and are within the U.S., please select an expedited shipping option at checkout. 

Please note we do not ship on the weekend or U.S. holidays. 

*UPDATE* Due to COVID19 restrictions, we are experiencing significant shipping delays and the above times are no longer applicable. Please email us at hello@inka.world if you need an order urgently.  

 

Do you offer rush shipping?

*UPDATE* Due to COVID19 restrictions, we have had to disable our rush shipping options.

Yes! We offer 2 Day Air for orders within the U.S. You can select 2 Day Air at checkout.

This shipping cost is nonrefundable. Please also note, we do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery. 

 

Do you ship to PO boxes?

We do not ship to PO boxes, military APO, FPO and DPO destinations. If you process an order using a PO box, it will be cancelled and money will be refunded to you. 

 

How do I track my order?

You’ll be provided with a tracking number once your order is shipped. Click the link to track your order! 

 

Shipping Internationally 

 

Do you ship to international PO boxes?

Sorry, we can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address we will reach out to get an alternative address which may delay your delivery.

 

How much does international shipping cost?

For Lunch Kit orders to Japan, Australia, New Zealand, France and the UK, shipping is free. This odes not include taxes or duties. 

For all other products and Lunch Kit orders to countries outside that region, we offer $25 flat fees for all international shipping.  This does not include taxes or duties.  This charge is determined by your local customs authority and includes: 

The Sales Tax applied by your country for purchases from the U.S. and Duties charged for processing by your country. If you have any questions about Duties and Taxes, contact us at hello@inka.world

In the event your local customs authority is unable to contact you regarding the taxes and duties due on the purchases, and the item is returned to us, you will not be eligible for a refund of the shipping fees.

 

What countries do you ship to?

All countries! There are currently no countries we don’t ship to.

 

How do I track my international order?

You’ll be provided with a tracking number once your order is shipped. Click the link to track your order.

 

How fast is your international shipping?

*UPDATE* Due to COVID19 restrictions, we are experiencing significant shipping delays and the above times are no longer applicable. Please email us at hello@inka.world if you need an order urgently.  

Barring any complications, once you place your order, we need about 2 business days to get it your package out of our warehouse and on its way to you.

Once your order is shipped, we estimate you will receive your order within 4-12 business days of its ship date. Shipping times vary by country and cannot be determined until the order is placed. Please note, we do not ship on the weekend or US holidays. 

 

Can I get my international order faster?

Right now we do not offer expedited international shipping. However, we ship all international orders via express service so we estimate you will receive your order within 4-12 business days, and sometimes sooner! 

 

What kind of duties/taxes should I expect to pay on an international order?

The UK: All orders under £135, are subject to a 20% additional tax upon import. All orders £135 - £630, are subject to a 22% additional tax upon import. 

New Zealand: All orders under $1000 NZD are not subject to any additional duties/taxes. If your order is above $1000 NZD, you will be subject to 15% GST + $55.71 import transaction fee.  

 

Returns & Exchanges

 

What is your returns policy?

US Returns: We offer returns and exchanges within the U.S. if the products are in  unused condition, with original packaging. Products are considered unused if there is no sign of wear on the products and all original packaging is included and in resellable condition. Any products that have had food in them, are not eligible for return. Please email hello@inka.world to request a return or exchange and we will provide a shipping label. Please note that returns are not free, and $15 will be deducted from your refund for shipping and restocking fees.

 

International Returns: We also offer returns for international customers, but cannot cover or arrange shipping. Please contact us at hello@inka.world for further instructions. 

You have 14 days from the ship date to have your return postmarked to the carrier on your label. Your refund will be credited to the original form of payment used to make the purchase.  

INKA monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse return and exchange service to anyone.

Please keep a receipt of your shipment, we are not liable for any packages that may be lost on the way back to us.

 

How do I return or exchange an order from within the U.S.?

Please email us at hello@inka.world and we will send you a prepaid shipping label.  

 

How do I return an order from outside the U.S.? 

Please email us at hello@inka.world and we will send you a shipping address and instructions. You will need to organize shipping through your local carrier and take your package to the courier. Please keep a receipt of your shipment, we are not liable to process refunds for any packages that may be lost on it's way back to us.

 

What if my return is late?

Any returns received postmarked after 14 days from the ship date are ineligible for return. All returns should be in new, unused, unworn condition in original packaging.

 

Can I return a gift?

Yes! For domestic orders, you can return or exchange with a $15 shipping fee within 14 days of delivery. International orders can also be returned or exchanged but we cannot cover the shipping fee. 

 

Can I exchange an item from my order?

Yes, you can! Please note that we do not cover shipping fees for exchanges. For domestic orders, exchanges cost $15 and we can send you a prepaid shipping label for returning the goods. If you’re an international customer and would like to exchange an item, you’ll have to arrange and cover the cost of sending the item(s). Exchanges are only eligible for unused and unworn goods, in their original packaging. Any products that have had food in them, are not eligible for return or exchange. Once we receive your original order, your exchange will be prepared and shipped within 2 business days. To process an exchange, please email us at hello@inka.world.

 

Make sure to have your exchange dropped off and scanned 14 days from the original delivery date to avoid being charged and/or to receive your exchanged items. For domestic customers, please only send returns using our pre-paid return labels so that we can track your stuff. We cannot exchange a lost return that was sent using a method other than our return labels. 

 

How do I create an exchange?

To create an exchange email us at hello@inka.world and we will provide you with a shipping label. You’ll need to print the label off, stick it onto your package and drop the package at the courier. Please keep a receipt of your shipment, we are not liable for any packages that may be lost on its way back to us.

 

When will I get my refund?

Once we receive your return, please allow 3-4 business days for your return to be processed by our team and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.